Remote desktops offers access to both local and remote hardware at the same time As users already know how to use the interface of the operating system they’re connecting to, there’s no requirement for additional training. You use your mouse and keyboard to interact with the remote computer, and so it’s therefore extremely intuitive to use. While many other remote administration tools exist (e.g., SSH, FTP, RSAT), these are typically text-based solutions. Remote desktop tools instead show you a copy of the remote desktop screen. Getty Images You can use a remote computer as if you were sitting in front of it You can work remotely, support others remotely, and much more with remote desktop Customer supportįor companies with software products that require customer support, remote desktop can be used to access customers’ computers to troubleshoot issues or to perform initial setup configuration. This works well in a large office environment, and remote desktop software is also increasingly used to support workforces performing their duties from home. Remote desktop platforms are used extensively in technical support scenarios within a business or organisation, because the support technician isn’t required to physically go to the computer with the technical issue. Technical support teams can use remote desktop software to fix problems remotely. This can make keeping up with security patches, virus scans, and new software rollouts much less time-consuming and costly. When new software, updates, and patches need to be installed on all the computers in the organisation, IT operations can use remote desktop software to install them without having to physically go from machine to machine. Customer support teams can use remote desktop solutions to help customers remotely
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